Xen VMs - Payment and Contractual FAQ

Payment Methods

Monthly payments are accepted by credit card (Visa or Mastercard only).

Annual payments are accepted by Paypal or by UK BACS payment (use your on-line banking service to pay money to our bank account).

We offer an 8% discount for annual pre-payment (must be paid by BACS or Paypal, we cannot take credit card payments for annual payments). Annual pre-payments are not refundable.

We offer a 3% discount for pre-payment of 6 months service (must be paid by BACS or Paypal, we cannot take credit card payments for six-monthly pre-payments). Pre-payments are not refundable.

No other payment methods are accepted.

Contract

• Scottish law applies.
• Contracts can be in the name of companies, institutions, partnerships or individuals.
• All individuals contracting for service must be aged 18 years or over. If you are under 18 your parent/guardian should be responsible for contractual matters and obligations.

Invoicing Cycle

Fees are due either monthly or annually in advance of service.

You will receive an invoice by email each month on the date of the month your service originally commenced for the forthcoming month's service, this is your monthly billing date. For example if your service commenced on 17th April, your monthly billing date is the 17th and you will receive an invoice each month on the 17th.

Your credit card will be charged for the following month's service within 3-7 days following issue of the invoice.

Notice Required to Cancel

If you wish to cancel you must notify us of this at least 10 full days prior to your monthly billing date. If you do this no further fees will be due and service will cease on the monthly billing date. If you do not give sufficient notice then a further month's fees will be due for a further month's service.

For example, if your monthly billing date is the 17th, if you give notice to cancel on 5th of June (i.e. 12 days notice) then service will cease on 17th June.

If you give notice to cancel on 14th June (only 3 days notice) then a further month's fees will be due on 17th June and service will cease on 17th July.

The 10 day notice period is required to allow us to remove you from our billing system.

Service fees are only collected as full months, we do not pro-rata any invoices.

VAT

Our business and servers are based in the UK. The VAT position depends on where the customer is located. UK VAT (currently 17.5%) applies to:

• UK companies and individuals
• EU individuals
• EU businesses that do not supply a VAT number

UK VAT does not apply to:

• EU (non-UK) businesses that supply a VAT number
• companies and individuals outside the EU.

Do you accept Switch/Maestro payments?

Only for pre-payment of 3, 6 or 12 monthly pre-payments. These transactions can be processed through paypal but you do not have to have a paypal account.

Do you accept American Express or Diners Card?

No.

Do you accept Paypal for Monthly Payments?

Yes, utilising a paypal recurring subscription - please use our on-line sign-up form.

How do you verify orders?

• We phone all new customers before hosting plans are set-up
• For some orders we may require you to fax additional identification documents